Meru Software Private Limited
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Meru Software Private Limited ("Meru Software", "we", "our" or "us") operates this website from Hyderabad, Telangana, India. This Privacy Policy explains how we handle personal information received through this website, including enquiries and job applications.
When we process personal data on a client's documented instructions while delivering agreed services, the applicable written client agreement and any incorporated data-processing terms govern that processing.
The privacy requirements and individual rights that apply depend on the person's location, the processing context and the relevant law's effective date. Depending on those factors, applicable requirements may include India's Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 as their provisions come into force, the EU General Data Protection Regulation, or the UK GDPR. A reference to a right or law in this policy does not mean that it applies in every situation.
We use personal information as reasonably necessary to:
Where applicable law requires a lawful basis, the basis depends on the purpose and may include consent, steps taken at your request before entering a contract, performance of a contract, legitimate interests, or compliance with a legal obligation.
Information may be handled by service providers supporting the relevant function, such as website hosting, email, analytics, security, recruitment or professional advisory services. We may also disclose information where required by law or necessary to establish, exercise or defend legal rights. The providers and terms applicable to client-delivery data are addressed in the relevant client agreement or data-processing terms.
Meru Software is based in India. Information may therefore be processed in India and in locations used by service providers supporting the relevant function. Where applicable law requires a transfer safeguard, the appropriate mechanism must be determined and documented for the relevant processing; this policy does not state that one mechanism applies universally.
Some client projects may involve AI or automated tools where agreed with the client. Processing of client data for those projects is governed by the applicable written agreement, project instructions and, where required, data-processing terms. Project documentation should identify the relevant purpose, data, providers, controls and human-review responsibilities.
We use administrative, technical and organisational measures selected according to the nature and risk of the relevant processing. Depending on the system and engagement, these measures may include encrypted communications, access controls, backups, logging, patching and security testing. No internet transmission or storage system can be guaranteed to be completely secure.
Retention periods depend on the record type and processing context. We consider the original purpose, an active enquiry, recruitment process or client relationship, contractual requirements, and applicable accounting, legal, dispute-resolution and security needs. Client-delivery data follows the relevant agreement. You may contact us to ask about the period applicable to a specific category of information.
Depending on the applicable law and processing context, you may have rights to request access, correction, deletion, restriction, objection or portability, to withdraw consent, or to complain to an appropriate authority. To make a request, email info@merusoftware.com with the subject "Privacy Request". We may need to verify your identity before acting on a request.
The site stores your analytics-consent choice in local storage. Optional analytics are loaded through Google Tag Manager only after you select Accept. Depending on the configured tags, optional analytics may use cookies or similar technologies. A session cookie may also be used for security when you use the careers form. You can reopen Cookie Settings from the footer to change your analytics choice.
When this policy changes, we will update the fixed "Last updated" date shown above. Material changes may also be communicated through the website or another appropriate channel.